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FAQ (Häufig gestellte Fragen)

Wir hoffen, unsere Website vermittelt Ihnen einen guten Eindruck über das Erlebnis, das Sie mit einem Wildwind-Segelurlaub haben werden. Vielleicht haben Sie aber trotzdem noch Fragen. Die folgenden FAQ sollten die meisten davon beantworten können. Da diese Informationen regelmäßig aktualisiert werden, können wir unsere FAQ leider nur auf Englisch anbieten. Wir möchten uns für Unannehmlichkeiten, die Ihnen dadurch entstehen könnten, entschuldigen. Wenn Sie Probleme beim Lesen der FAQ auf Englisch haben oder wenn Sie irgendeine andere Frage haben, rufen Sie uns bitte an.

Wir sind ein kleines Unternehmen und wir sind stolz auf unseren persönlichen Service. Sie können Klaus Gerasch, unseren Vertreter in Austria unter +43 72 011 5854, anrufen oder ihm eine E-Mail an klaus@wildwind.at.

Flights and travel

How far is the hotel from the airport?

Your hotel and the Wildwind Sailing centre is approximately 75 minutes from the airport. Please discuss your preferred means of transfer with your agent who can organize a taxi transfer or a hire car for the duration of your stay.

What should I do about Travel Insurance?

It is a requirement of our Booking Conditions that you take out adequate travel insurance prior to travel. We have arranged a policy with an insurance broker that covers the necessary requirements for our holidays as well as a general travel cover – in particular it covers you and your party for injury to yourself whilst participating in any of the watersports and other activities we offer. When you book a holiday with us, if you are a UK resident, along with your booking documents we will email you a link to the insurers where you will be able to book and pay for this insurance by simply clicking on the link we provide which takes you straight to the insurer’s website then follow the online instructions to book and pay for the insurance cover – your insurance policy will be emailed direct to you .

For those clients on our Sailing programme please note that under this travel policy third party liability is not covered for sailing. Many insurers are now reluctant to provide this cover so we have extended our marine insurance to provide this. Provided you have paid the damage/loss waiver as part of your holiday booking this now covers not only accidental damage to our boats and equipment but also covers you for injury to third parties whilst doing the sailing (please note that any negligent damage to our boats or equipment will be charged for locally). It does not however cover for injury to yourself whilst sailing so you do need to ensure you have adequate cover for this either through your own insurance or by taking out the recommended policy. Non Uk residents should source a relevant policy in their own country of residence.

Irrespective of whether you take our recommended travel insurance or another of your choice please do ensure you are fully covered for your holiday, including any sports or activities you may participate in which are included in your holiday and those you may decide to take part in whilst in resort.

Hotel

Is there Wi-Fi in the resort?

Yes, there is Wi-Fi in public areas and it is free of charge.